Refund, Exchange and Cancelation Policies

 

Product Shipping/Returns

• Exchanges(U.S. only): contact us for exchange on gloves and wraps. We will ship new product with pre labeled return bag. Product must be returned in obvious unused condition. Exchanges on implements will be subject to a 20% restocking fee. 
• Returns: Customer is responsible for return postage. A refund will be issued after product is received back to warehouse. Product must be returned in obvious unused condition. Returns on implements will be subject to a 20% restocking fee. 
  
• Package Lost/Delayed: Please contact the carrier first. We have no control over the package once it leaves the warehouse.
• International Customers: May be subject to extra duty or customs fees, these are sole responsibility of the customer. All international sales are final, no refund, no exchange.
• Off The Wall: All items sold from the OTW collection are final. 

Training Session/Competition Cancellation Policy

• We require a minimum of 24hrs notice of cancellation. Failing to meet this window may result in a full or partial charge depending on the logistic parameters of your session.
• All competition payments are final. Competitions will be delayed for t-storms, and heavy rain if there is a probability of clearing. In the circumstance of complete cancel, we will try to secure a second date, but there is no guarantee.

Leather Product Color/Pattern Variation

• Not all hides are created equal. There will always be some color, pattern, or wear mark difference between the product you see in the picture and the one you receive. This does not in any way affect the usability of said product.
• Sometimes our photos have not updated immediately after a product batch rotation. If you absolutely care about specific color/pattern of your leather product please contact us to confirm stock.